"To satisfy the customer is the mission and purpose of every business."

- Peter Drucker



Written feedback given by partners from professional services firms

Style and value

‘Engaging style’ ‘Clear and concise communicator’ ‘Builds strong relationships’ ‘Committed and motivated’ ‘Enthusiastic, professional and positive in outlook’ ‘Can do attitude is infectious’ ‘Pleasure to work with’ ‘Great tenacity’ ‘Most organised, courageous and respectful’ ‘Passion, drive, outstanding practitioner and ambassador for the firm’ ‘Proactive in keeping account team moving’ ‘Creative, lateral thinker’ ‘Always clear on timeframes and goals’ ‘Focuses on clients needs and business’ ‘Constantly challenges your value messages to ensure they’re commercially robust and realistic’ ‘Effectively challenges team strategies’ ‘Acted as a mentor and positive guide to the broader manager group’ ‘Helps facilitate more open discussion’ ‘Focuses on outcomes’ ‘Very thorough and practical in undertaking account management role’ ‘Mentoring to many people in the practice’ ‘Effectively challenges the value proposition during proposal and preparation for sales calls’ ‘Diligence shown in her pursuits’ ‘Ability to gain respect and confidence of prospective clients’ ‘Always inspires myself and others working on projects with her energy and drive’ ‘Enormous determination and persistence’ ‘Very responsive to requests for assistance’ ‘Very thorough and organised’ ‘Strong communication skills’ ‘Enthusiastic, professional and positive in outlook and approach to work’ ‘Has developed excellent relationships with internal and external people’ ‘Thank you for your support and enthusiasm’

Teaming with their firm and staff

‘Works well in team environment’ ‘Facilitating team work’ ‘Teams well to achieve goals’ ‘Provides great support and advice to the whole team’ ‘Always creates an atmosphere of working in a team’ ‘Always shows great respect and value for the different contributions and skills various individuals bring from different parts of the firm’ ‘Excellent ability to liaise between the team members to get things done and ensure we are coordinated’


Thank you very much for a very informative and worthwhile training day! I thoroughly enjoyed it, despite the fact that some of the exercises took me out of my comfort zone…

Director, global accounting firm

Insightful and excellent tools to enable the development of trusted advisor skills

Director, global accounting firm

Overall I really liked Hazel's style, she communicated clearly with many practical examples to illustrate points. Good job!

Partner, global accounting firm

Hi Hazel

Thank you so much for yesterday’s coaching session.  The feedback from staff has been very positive.

The practical exercises were very beneficial and enlightening for all. I have also received lots of positive comments about the profiling from those who were in attendance.

Thanks so much, a great outcome.

Director, IT Consultants firm

Thanks for arranging yesterday's soft skills session. 

It was a great turn out, with good engagement and relevant content. It was obvious that the majority of staff require further education and confidence in order to uplift the organisations capability in connecting with potential referrers and/or customers, which would in turn lead to more sales for xxxxx.

An additional benefit was that it provided an opportunity to discuss xxxxx and our customers with the xxxxx team, which we don't usually do. It was a good event to break down internal silos.

I hope we can continue these types of sessions on this and other topics ongoing.

Principal, Consultancy Firm

Strategy Workshops

Hi Hazel,

I just wanted to drop you an email to thank you for all that you did for us on Friday and for ensuring the day ran so smoothly. The fact that occurred was testament to the preparation that went into the day and the way in which it was facilitated. Thanks again.

Managing Principal
National Law Firm

Hazel recently facilitated a strategy workshop for a board for an organisation where I am chairman.

Over the years I have attended many strategy-planning sessions and found this one to be excellent. In a short time we were able to meet the objectives, which were to agree on a vision, understand the target market, develop the value proposition and work out a priority action plan with allocated tasks.

This was achieved though respect for all board members' point of views, discussion, debate and agreement.

Councillor Brian Shanahan OAM


Hazel has been engaged by our company at various interval of four years. She has been of great assistance to us. We attribute our success of the tenders to Hazel’s personal and hands on support.

At all times we have found Hazel to be professional, reliable, hardworking and punctual. Her word is her bond, when she gives commitment it is always delivered on time. She has the capacity to remain calm and reassuring in the most demanding of situations.

Managing Director
Construction Company

Thank you very much with all your help in working with us to complete the complex tender. Your input was greatly appreciated and we are delighted that we were successful. Thank you.

Managing Partner
Law Firm

© 2006 - 2016 Excelerator Business Development and Marketing Consultants

E hazel@excelerator.com.au | T + 61 (0) 403 048 502